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FAQ - Supernova One

  • What are the major components of the Supernova One?

    The major components are the optical film, a supporting back panel (in order to keep the screen flat), the frame and the mounting system (top wall brackets and magnets for securing the lower part of the screen).

  • Is the Supernova One available in custom sizes or shapes?

    The screen can be made in custom sizes or shapes at a significant extra charge to cover administration and special handling. Custom-shaped screens will always be delivered without a frame.

  • Can the Supernova One still be used if the frame is removed?

    We would not recommend doing so, but it is technically possible. There will however be a risk of delamination of the screen; thus removing the frame will void the warranty and leave you without any guarantees.

  • Can the Supernova One frame be painted?

    We do not recommend painting the frame. It would require disassembling the screen and frame. The system, although assembled with screws, is not designed for remounting. Custom colour frames are not available from dnp. The Supernova One is available in black, aluminium or black velvet frames. A floor stand is also available.

  • How can the Supernova One be cleaned?

    Due to the hard-coat surface, the Supernova One is easy to clean. Detailed cleaning instructions are available in the Downloads section.

     

  • Will the Supernova One Screen change size and form if temperature and humidity changes?

    Supernova Screens mainly react to temperature changes. The thermal expansion rate is similar to aluminium.

  • Do you recommend tiling Supernova One Screens?

    We do not recommend tiling Supernova One panels. When larger screens are needed, use the Supernova Infinity.

  • Can edge blending be used on the Supernova One?

    We do not recommend using soft-edge blending on a Supernova One Screen. However, Supernova Infinity is an ideal choice for this.

  • Can the Supernova One be used as a whiteboard?

    The hard-coat surface of the screen makes it possible to use the screen as a whiteboard. However, it may not be possible to have the same writing quality on two different screens even if the same type of marker is used. Poor quality of the writing is seen as a “beaded” effect in the colour area, like oil in water. The writing quality varies a lot with the type of marker used. We have had good experience with the Pilot Wyteboard Marker and the Pentel Maxiflo but will not guarantee that they work on all screens. As an eraser we can recommend using the Legamaster MagicWipe. Always use a dry cloth to erase dry-marker messages from the screen. It is important to note that the screen cannot be damaged by writing on it with a non-permanent dry-marker.

  • Can short and medium throw lenses be used with Supernova One?

    NO! We only recommend lenses with a lens throw ratio (LTR) of 1.8:1 or above.

  • Why does dnp only recommend installation with lenses longer than 1.8:1?

    It is our experience that if long lenses are used in the installation, the brightness uniformity is greatly enhanced compared to using short throw lenses. If short throw lenses are used there will be a visible hotspot following the spectator. This is due to the fact that the screen will absorb the light from the projector as if it was ambient light. It all depends on incident angles.

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